微信公众平台基础上的患者住院流程再造
投稿时间:2019-04-23    点此下载全文
引用本文:戴广乐,肖辉.微信公众平台基础上的患者住院流程再造[J].医学信息学杂志,2020,41(1):67-70
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戴广乐 武汉大学中南医院信息中心 武汉 430071 
肖辉 武汉大学中南医院信息中心 武汉 430071 
中文摘要:以武汉大学中南医院为例,分析窗口办理入出院各环节特点和弊端,阐述基于微信公众平台的患者住院流程设计及具体功能,包括自助住院登记、预交费用和出院结算等,指出该流程能够改善患者住院体验,减少医护事务性工作,提供持续医疗服务。
中文关键词:住院患者  流程优化  微信公众平台  自助服务
 
Reengineering of Patient Inpatient Process Based on WeChat Public Platform
Abstract:Taking Zhongnan Hospital of Wuhan University as an example, the paper analyzes the characteristics and shortcomings of each step of admission and discharge handled from windows, elaborates the design and specific functions of patient inpatient process based on WeChat public platform, including self-service admission registration, advance payment and discharge settlement, etc., points out that this process can improve patients' hospitalization experience, reduce routine work for doctors and nurses, and provide continuous medical services.
keywords:inpatient  process optimization  WeChat public platform  self-service
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