| 在线医疗用户满意度影响因素研究 |
| 修订日期：2021-05-28 点此下载全文 |
| 引用本文：丁甜甜,钱爱兵.在线医疗用户满意度影响因素研究[J].医学信息学杂志,2021,42(10):22-25 |
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| 中文摘要:介绍国内在线医评相关研究现状,在江苏省中西医结合医院在线评论文本基础上分析患者满意度影响因素,提出建议,包括坚持以用户为中心深化服务、提升医生满意度和归属感、树立医院与医务人员良好形象等。 |
| 中文关键词:在线医疗 在线评论 满意度 文本内容分析 |
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| Study on the Influencing Factors of Online Medical Users′ Satisfaction |
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| Abstract:The paper introduces the study status of online medical reviews in China, analyzes the influencing factors of patients′ satisfaction based on the online reviews of Jiangsu Hospital of Integrated Traditional Chinese and Western Medicine, and puts forward some suggestions, including deepening services by sticking to the user-centered approach, enhancing doctors' satisfaction and sense of belonging, establishing a good image of the hospital and medical staff, etc. |
| keywords:online healthcare online review satisfaction analysis of text content |
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