| 肿瘤专科医院线上诊疗服务需求分析 |
| 修订日期：2021-10-08 点此下载全文 |
| 引用本文：董红福,陈小杰,衡反修.肿瘤专科医院线上诊疗服务需求分析[J].医学信息学杂志,2022,43(6):44-47 |
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| 中文摘要:在北京大学肿瘤医院互联网诊疗服务实践基础上,利用Kano 模型,采用问卷调查方法分析患者线上诊疗服务需求,指出医院管理者可针对现有服务开展优化,提高线上诊疗服务质量,改善患者就医体验。 |
| 中文关键词:互联网诊疗 Kano模型 服务需求 癌症 |
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| Analysis of Online Diagnosis and Treatment Service Demand in Tumor Hospital |
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| Abstract:Based on the practice of Internet diagnosis and treatment service in Peking University Cancer Hospital, Kano model is used to analyze online patients’ demand for online diagnosis and treatment service by questionnaire survey. It is pointed out that hospital managers could optimize existing services, improve the quality of online diagnosis and treatment service, and improve patients’ medical experience. |
| keywords:Internet diagnosis and treatment Kano model service demand cancer |
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