| 基于微信公众平台的门诊全流程智慧服务现状调查研究 |
| 修订日期：2023-09-07 点此下载全文 |
| 引用本文：闫晓静.基于微信公众平台的门诊全流程智慧服务现状调查研究[J].医学信息学杂志,2023,44(12):55-59, 70 |
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| 基金项目:河南省高校人文社会科学研究一般项目(项目编号:2022-ZZJH-433)。 |
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| 中文摘要:目的/意义 调查研究河南省二级、三级医院基于微信公众平台的门诊全流程智慧服务现状及存在问题,为提升医院智慧服务水平提供参考。方法/过程 采用文献调研和网络调查法,归纳微信公众平台提供的服务功能,调查分析河南省190家二级、三级医院微信公众平台诊前、诊中和诊后各环节的智慧服务提供情况。结果/结论 微信公众平台已成为医院践行智慧服务的重要工具,但仍应进一步完善预约挂号等核心服务,加强诊后环节智慧服务建设,促进各级医院智慧服务均衡发展,秉持“全程陪伴”服务理念,优化智能陪诊服务。 |
| 中文关键词:微信公众平台 智慧服务 门诊全流程 |
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| Investigation and Study on the Current Status of the Whole Process Intelligent Services in Outpatient Department Based on WeChat Platform |
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| Abstract:Purpose/Significance To investigate and study the status quo and existing problems of the whole process intelligent services in outpatient department based on WeChat platform in secondary and tertiary hospitals in Henan province, so as to provide references for improving the level of intelligent services in hospitals.Method/Process By using literature research and network investigation methods, the service functions provided by WeChat platform are summarized, and the intelligent service provision of WeChat platform before, during and after diagnosis in 190 secondary and tertiary hospitals in Henan province is investigated and analyzed. Result/Conclusion WeChat platform has become an important tool for hospitals to practice intelligent services, but it is still necessary to further improve core services such as appointment registration, strengthen the construction of intelligent services after diagnosis, promote the balanced development of intelligent services in hospitals at all levels, uphold the service concept of “whole process accompany”, and optimize intelligent escort services. |
| keywords:WeChat platform intelligent service outpatient department whole process |
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