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肺结节全程管理智能电话随访系统设计及应用

修订日期：2023-09-07 点此下载全文

引用本文：杨先碧,程越,刘青,等.肺结节全程管理智能电话随访系统设计及应用[J].医学信息学杂志,2024,45(3):77-82

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作者	单位
杨先碧	四川大学华西医院呼吸与危重症医学科成都 610041 四川大学华西医院全程管理中心成都 610041
程越	四川大学华西医院呼吸与危重症医学科成都 610041
刘青	四川大学华西医院全程管理中心成都 610041
杨豪	四川大学华西医院信息中心成都 610041
周永召	四川大学华西医院呼吸与危重症医学科成都 610041 四川大学华西医院全程管理中心成都 610041

基金项目:国家重点研发计划项目(项目编号:2022YF C2406804)。

中文摘要:目的/意义探讨智能电话随访系统在肺结节随访中的应用方法及效果。方法/过程基于全程管理平台,结合智能机器人随访功能,设计肺结节随访话术和流程。结果/结论肺结节全程管理智能电话随访系统每日成功拨通量约为人工的7.5~10.0倍,完成随访量约为人工的9.5~14.3倍,极大提高随访效率,提升随访效果,实现肺结节患者的优质随访。

中文关键词:肺结节全程管理智能电话随访

Design and Application of the Intelligent Telephone Follow-up System for Integrated Care Management of Patients with Pulmonary Nodules

Abstract:Purpose/Significance To discuss the application method and effect of the intelligent telephone follow-up system in the follow-up of patients with pulmonary nodules. Method/Process Based on the integrated care management platform, combined with the follow-up function of intelligent robots, the scripts and processes for follow-up of patients with pulmonary nodules are designed. Result/Conclusion By utilizing the intelligent telephone follow-up system, the number of successful calls per day is about 7.5 to 10.0 times that of manual calls, and the completion of follow-up is about 9.5 to 14.3 times that of the manual,which greatly improves the efficiency and effect of follow-up,and realizes high-quality services for patients.

keywords:pulmonary nodules integrated care management intelligent telephone follow-up

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