To explore the changes, challenges, key application scenarios and future development directions of generative artificial intelligence (AI) represented by ChatGPT in the field of hospital management, and to provide references for the application of AI natural language processing (NLP) technology in the field of hospital management in China. Method/Process Through literature review and analysis, the changes and challenges brought about by the rapid development of generative AI in the field of hospital management are sorted out, its key application scenarios and future development directions in the field of hospital management are emphasized and explored. Result/Conclusion AI has broad application prospects in the field of hospital management, and it should focus on exploring its practical application scenarios and strategic directions to provide reference and guidance for promoting the high-quality development of public hospitals.