Purpose/Significance To understand the behavioral characteristics of patients with eye diseases, and to optimize the smart medical service strategies for eye diseases. Method/Process Guided by Anderson’s medical service utilization model, the electronic medical records (EMR) data of 17 602 patients in a hospital are collected, and chi-square test and pedigree clustering method are used to explore the behavioral characteristics of patients with eye diseases from four dimensions. The satisfaction of 702 patients with eye diseases on smart medical services is investigated, and the main influencing factors are analyzed by ordinal logistic regression. Result/Conclusion According to the demographic characteristics of patients with eye diseases, registration methods, common ophthalmic diseases and incidence data, settlement methods, etc., suggestions and strategies for smart medical services for eye diseases are put forward from four aspects:resource layout, technical compatibility, service mode and optimized settlement.